So I can’t update the ESR, and I do not have a valid service book. the dealership was meant to fill the car details out and stamp it to show its the book for the vehicle. so I requested it.Ĥ weeks passed and 3 calls later I finally received a “replacement service book”, totally blank. Was at this point I was told that it was an option to have a paper book if I so requested it. so asked if the law says I so not have to get it serviced at toyota and your saying I can’t update my records or have a paper service book then surely what your saying is I have to have it serviced at Toyota if I want a warranty. how do I update the ESR, to be told ONLY Toyota can amend the records no 3rd party has access in the UK to it. Spoke to Toyota customer relations and said that I have the right to repair and maintain my vehicle at a 3rd party repairer as long as I follow the maintenance schedule and use all genuine parts. Its now been 2 months of fighting Toyota on the issue, just can’t get it resolved.Ĭalled the Toyota garage I purchased the car from and asked for a paper service book (they refused saying only online). Thought It would be as easy as registering with Toyota as an independent repairer then updating the online records. Looked for the service book in the paperwork and realised there wasn’t one, They use a Digital Service Book (or Electronic Service Book as Toyota call it). I purchased a new MY2020 Corolla over 12 months ago and carried out the first year service according to the schedule, purchased all parts from Toyota and even took the car into have the Hybrid Health Check (£45).
0 Comments
Leave a Reply. |
Details
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |